Learn More, With A Larger Sample
Include automated voice surveys by phone as part of your customer survey strategy and increase your response rate by 3X or more.
Get more accurate responses with post-call surveys in your contact center. Feedback is typically much more honest as it’s fresh, provided at the moment of contact.
Real-time results, including metadata and any voice recordings, are immediately pushed to your CX dashboard. With a larger sample size and better real-time data, you accelerate your ability to gather actionable insights.
Flexible
Supports complex skip-logic, conditional responses, and open-ended questions.
Integrated
Built-in integration with Qualtrics, easily integrates with other CX dashboards.
Responses
Voice surveys by phone often achieve three-times the response rate of email.
Completion
Respondents typically complete twice as many surveys as compared to web.
Compatible
Compatible with any UCaaS, CCaaS, or other enterprise phone system.
Real-Time
Results are immediately pushed to your Qualtrics or other CX dashboard.
Download Our Customer Feedback Maturity Model Guidebook
Customer service, especially in the contact center, is a primary driver of the customer experience. Contact centers must focus on gathering impactful real-time insights to generate, control, and manage CX outcomes. Download our free guidebook to learn more.
Common Use Cases
Of Automated Surveys By Phone
Outbound
Outbound voice surveys are the ideal solution for those times you need to collect a large and accurate sense of customer opinion quickly. Automated voice surveys have a much higher response rate than email or web-based surveys.
Inbound
Inbound surveys by phone are the most common application of our Automated Voice Survey solution. Your survey greeting message can ask callers if they want to take a brief survey at the end of their call, or your agent can transfer the caller.
Check-Ins
There are times where a customer onboarding process may take weeks or months, which is typical with mortgage applications or life insurance. Send short outbound surveys to understand where you can improve the process and streamline these journeys.
Employees
Large enterprises often require periodic certification of employees for compliance or policy protocols. Voice surveys are an easy solution for your employees who may not have a stable internet connection or prefer not to take web-based surveys.
Human Resources
Offer voice surveys for employee sick time notifications, emergency time-off requests, or applying for leave under the Family Medical Leave Act (FMLA). Voice surveys are an ideal alternative for those who may not have a reliable internet connection.
One of America’s largest mutual life insurance companies began voice surveys to understand potential issues in new member onboarding.
IVR Technology Group and Qualtrics were selected as the data capture and analytics solution to survey new members along their onboarding journey. Real-time data capture was a critical component of their successful digital transformation planning. The high response rate and data quality led this customer to expand voice surveys across the enterprise to measure and improve CX.
Annual surveys by phone: 2+ Million.
Voice Survey Call Flow,
Showing Transfer From Contact Center
For your customers, voice surveys by phone, at the end of their call with your agent, is a frictionless way to provide feedback. And since their opinion is fresh, at the moment of contact, it’s more accurate and honest.
Find Us In The Qualtrics Marketplace
Are you a Qualtrics customer? If so, find us in their marketplace under Customer Experiences. CX happens in real-time, and with our Qualtrics partnership, your survey results can also be in real-time. Speak with your Qualtrics rep about including automated voice surveys with your current or upcoming project.
Get Our Automated Surveys Masterclass
Take a deep-dive into automated voice surveys by phone and discover the four methods to obtain survey results, customer pulse surveys by phone, the ROI of real-time survey results, customer stories, and more.
This customer is a trusted partner for the nation’s top health plans, health systems, post-acute care providers, and at-risk physician groups, navigating the shift from volume to value.
They needed a flexible means to collect and analyze real-time data on the effectiveness and value of visiting healthcare professionals for post-acute care patients and the elderly. Voice surveys by phone were the exact solution that resulted in crucial insights on the efficacy of care and areas for improvement.
Annual surveys by phone: 4+ Million.
Benefits
Of Automated Voice Surveys
40+ Languages
Multi-lingual with support for over 40 languages and dialects (voice-to-text support for Spanish and English).
Conditional
Skip-logic, or branching surveys, enable you to adapt and present respondents with detailed questions depending on their response.
Record Responses
Save freeform answers for review, transcribe to text in real-time, and gain valuable insights using speech analytics.
Real-Time Data
Immediately access responses in real-time to analyze results and take action on discovered issues before they become critical.
Qualtrics Partner
As an integrated Qualtrics partner, it’s never been easier to add inbound or outbound IVR surveys by phone to your Qualtrics surveys.
High Accuracy
Because the voice survey is quick and frictionless, respondents tend to be more accurate and truthful, as opposed to time-consuming web-based or emailed surveys.
Rich Metadata
Combine rich metadata such as time of day, geography, mobile or landline and more with your demographic data for deep insights.
Integrations
Integrate with your CCaaS/UCaaS, your CMS, and your CX dashboard to attach feedback to customer interactions..
Let Us Help Solve Your Issues
And get the results you need