Everything You Need
For Automated Voice & Text Payments
Automated payments by voice and text (also known as IVR Payments) are ideal for offering your customers an additional layer of contactless payment options. Your customers will appreciate the security and performance of a full-stack voice and text payments platform. And you’ll enjoy how it effortlessly integrates with your data, payment processor, and telephone systems.
Flexible
Easily adapts to any message flow or payment process you require.
Integrated
Built-in integration with many payment processors and gateways.
Smart
API connection for real-time reconciliation of customer account data.
Secure
PCI DSS Level 1 Certified Service Provider, NACHA and HIPAA compliant.
Compatible
Cloud-based infrastructure is compatible with any phone system.
Benefits
Contactless
Today, businesses need to consider the safety of their customers and employees. Automated voice and text payments enable you to offer additional convenient contactless payment options.
PCI DSS Risk
If your customer service agents have been taking payment information, you know that there’s only so much you can do for PCI DSS compliance. Offload your PCI DSS worries to our secure platform that receives annual PCI DSS Level-1 certification audits. We’re also NACHA and HIPAA compliant.
24/7/365 Payments
Today’s customers are busier than ever before. Give them the option of making a phone payment on their terms. Your payments line is always on and ready to accept payments all day, every day.
Customer Experience
More and more consumers and homeowners aren’t writing checks, frequenting web portals, or banking traditionally. Automated payments by voice and text provide this growing consumer segment the excellent customer experience they crave.
More Payments
For eBilling platforms, offering payments by phone to your customers will drive more payers to electronic payments. And that means more payments on your platform. In some cases, we’ve seen an increase in electronic payments by over 50%. With our help in driving payer adoption, you’ll see increases too.
Managed Platform
We manage all the data systems integrations, processor/gateway integrations, IT, telephony needs, and security for you. And for integration partners with hundreds or even thousands of merchants and billers, we do all the onboarding and phone number activation. And with consumption-based pricing, there’s minimal capital expense upfront.
PCI Compliance
We are a PCI DSS Level 1 service provider, NACHA compliant for payments by eCheck, and HIPAA compliant for healthcare payments. Since text messaging isn’t a secure modality, we don’t advise the exchange of personal or financial information for making payments by text. That’s why we provide these three options for the ultimate in convenience and security.
A regional utility initially adopted automated payments by phone for PCI compliance but found vast improvements in staff efficiencies.
Utility Comptroller, “The IVR application has completely transformed the way we take payments. In the past we had live agents handling payment calls all day long, this was both inefficient for our staff and out of PCI compliance. Since we deployed our IVR, we have seen consistent adoption from our users and ALL phone payments are now made via the IVR, freeing up our agents to handle our customers’ needs.”
Annual payments by phone: $55.6 Million.
Automated Payments Demo Video
Watch our call flow demo video and see how frictionless automated payments are for your customers. It’s less than three minutes long and gives you a complete picture of how easy it can be for your customers.
Take Our Automated Payments Masterclass
Customer experience is crucial. In today’s marketplace, customer experience sets companies apart. That’s why it’s vital to offer frictionless experiences to bill payers when it’s time to make a payment. Automated payments by phone or text are quick and effortless for an increasing segment of bill payers. Become an expert in automated payments by phone and text by downloading our eBook.
A growing Electronic Billing Presentment & Payment (EBPP) company initially adopted “IVR payments” to maintain feature parity with competitors.
As they drove the adoption of phone payments across their customers (dominated by utilities and municipalities), it represented nearly 15% of all revenue. Without automated payments by phone, that revenue might have been lost as paper checks directly to the customer. Their CEO, “Their technology just works. The customizable capabilities of IVR Technology Group’s payments by phone and text helped us win our largest-ever account.
Annual payments by phone: $540 Million.
Pay By Text
The Ultimate Convenience For Customers
Send A Payment Notification With 3 Options
Today’s consumers want to have options. With Pay By Text, you offer all the options your customers could want. First, with the Broadcast function the platform, you can send them a friendly payment due notification with three convenient options:
Option 1: Conversational Text Bot
Powered by our conversational text bot, this option is the ultimate in both security and convenience. When your customer has saved their payment method, making a payment is as simple as responding with “PAY” to your text notification. Once the transaction is complete, the customer receives a text receipt with the confirmation number provided by your gateway or payment processor.
Option 2: Secure Mobile Web Form
If they’d like to use a different payment method or never saved one, we can help you provide a link to a secure form to enter their details. When possible, we can even help you pre-fill the form with the information available from your customer database. Once the payment is complete, they’ll receive a confirmation through their preferred method; email or text.
Option3: Pay By Phone
Not everyone has reliable mobile Internet access when they need to quickly and easily make their payment. Others may be concerned about the security of their mobile connection. These reasons are why it’s important to provide a method to pay by phone in the text notification.
Options, today’s consumer loves options.
Complete Feature List
PCI Level 1 Certified
Ensure your PCI compliance by removing manual human interactions.
24x7x365 Automation
Automated payment solution collects payments while you're sleeping.
Multilingual
English, Spanish, and more than 20 other languages are supported.
Real-time Integration
Live integration for account validation, balance look-ups, posting payments.
Your Voice Talent
Keep brand continuity intact by using your voice talent for IVR prompts.
Bring Your Gateway
Works perfectly with any payment processor, gateway or merchant account.
Credit, Debit, Check
Accepts all major credit and debit cards, and e-checks via ACH
NACHA Compliant
Compliant with the National Automated Clearing House Association.
Speech Recognition
Automated speech recognition supports directed-speech in over 20 languages.
Saved Payment Info
Reduce call time with live integration to pull up saved payment information.
Opt-Out
Users can opt-out of text messages at any time.
Multiple Payments
Offer your users the ability to make a payment on multiple accounts, with one call.
Surcharge Fees
Set up flat fees, percentage fees, or a hybrid model depending on your needs.
Custom Call Flows
Complex call flows, specific to your needs are easy to set up and maintain.
High Volume
The Platform can handle a high number of simultaneous calls.
Collect Opt-Ins
Can collect recurring payment opt-ins for your payment program schedule.
Text Receipts
Users can select to receive payment receipts by text message, once payment is complete.
Transfer Back
Transfer the call to an agent at any time, upon user request or transaction problems.
Let Us Help Solve Your Issues
And get the results you need